Warranty

This Warranty policy outlines the terms and conditions of coverage for all eyewear products purchased through our website. All warranty-related claims, approvals, and associated resolutions are handled in accordance with the terms below, and all related transactions or settlements are processed exclusively in US Dollars. This warranty is valid for the original purchaser only and is non-transferable under any circumstances. By purchasing our products, you acknowledge and agree to the warranty terms outlined herein.

Warranty Coverage & Duration

We offer a limited warranty covering all eyewear products against defects in original materials and workmanship under normal household and daily use. The warranty period begins on the original date of delivery, and remains valid for a period of two years from this date. This warranty applies solely to manufacturing flaws in frame construction, lens assembly, and structural integrity, and covers repairs or replacements for qualifying defects at our discretion.
Under this limited warranty, we will either repair the defective product using new or refurbished replacement parts, or replace the product with a comparable style of equal value, at our sole discretion. No cash refunds or monetary reimbursements will be issued under the terms of this warranty, unless required by applicable law.

Eligibility Requirements for Warranty Claims

To qualify for warranty coverage, all of the following conditions must be met:
  • The product must be used solely for its intended purpose as everyday eyewear, and used under normal, reasonable conditions.
  • The defect must be a result of faulty materials or manufacturing, and not caused by misuse, abuse, or external damage.
  • The product must not be altered, modified, repaired, or adjusted by any unauthorized third party prior to submitting a warranty claim.
  • The original purchase and delivery details must be verifiable, and the claim must be filed within the two-year warranty period.

Items Not Covered Under Warranty

This limited warranty does not cover damage, defects, or wear resulting from the following circumstances, and claims related to these issues will be denied:
  • Normal wear and tear, including minor frame scuffs, lens surface scratches, or gradual fading of frame finishes from daily use.
  • Accidental damage, including drops, impacts, crushing, bending, or exposure to extreme temperatures, chemicals, or water damage.
  • Misuse, abuse, or improper handling, including rough use, improper storage, or failure to follow basic product care guidelines.
  • Damage caused by improper fit adjustments, unauthorized repairs, or modifications to the frame, lenses, or hardware.
  • Damage incurred during shipping, return transit, or events outside of our manufacturing and quality control processes.

How to File a Warranty Claim

To initiate a warranty claim for a qualifying defect, customers must contact our customer service team through the official support channels listed on our dedicated Contact Us page. When submitting a claim, you will be required to provide details of the defect, photos of the affected product for verification, and original order information for validation.
Our team will review all warranty claims promptly to determine eligibility. Once a claim is approved, we will provide detailed instructions for returning the defective product, and we will process the approved repair or replacement in a timely manner. Customers are responsible for following all return instructions for warranty-eligible items, and we reserve the right to decline claims that do not comply with submission guidelines.

General Warranty Terms

We reserve the right to modify or discontinue product styles at any time, and may replace a defective product with a current equivalent style if the original style is no longer available. This warranty is the sole and exclusive remedy for product defects, and we disclaim all other warranties, express or implied, to the fullest extent permitted by applicable law.
This warranty is governed by applicable consumer protection laws, and no warranty term shall limit or override any statutory rights available to the original purchaser under relevant regulations.

Warranty Policy Updates

We reserve the right to update or revise this Warranty policy at any time without prior notice. Any changes to the policy will be posted on this page, and all warranty claims filed after the updated policy is posted will be governed by the revised terms. Continued use of our products or submission of a warranty claim constitutes acceptance of the current policy terms.

Warranty Inquiries

For all questions regarding warranty coverage, claim eligibility, or the claim submission process, complete contact information and support resources are available on our dedicated Contact Us page. Our customer service team is available to assist with all warranty-related inquiries and provide clear guidance throughout the claims process.

 

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